Fire Officer 2

Chapter 13

Knowledge Check

1. The range of sanctions involved in a punitive disciplinary action includes:
2. During an employee counseling session, the company officer should:
3. A company officer can address issues with responder grooming or absenteeism by reviewing the organization's:
4. When making assignments, what two factors should a company officer consider to encourage cooperative group interaction?
5. Even though they must be familiar with all the stages of progressive discipline, most company officers will only be responsible for carrying out:
6. Which type of power is determined by other senior managers, boards, and factors that are outside the Company Officer II's control?
7. The first level of progressive discipline may be utilized for an employee who:
8. What factor may have the greatest influence on the productivity and success of the formal group?
9. During a job-performance evaluation, what action can the company officer take to generate change in an employee?
10. What should a company officer do if informal attempts to correct an employee's inappropriate behavior fail?
11. If a Company Officer II attempts to exert power outside of the prescribed authority of the position and the powers granted that position when utilizing legitimate power, they will:
12. How can company officers positively influence the common values within their unit?
13. In order to maintain the motivation, satisfaction, and performance of the larger group, the company officer should maintain a strong relationship with the:
14. A company officer will exert authority less often and can lead with a democratic approach that allows the unit to carry out orders with minimal supervision when unit members:
15. A well-organized personnel evaluation program can improve the efficiency and/or effectiveness of employees and the organization because it can:
16. Employee grievance procedures need to be effective, consistent, and provide a(an):
17. The common binding interests of emergency responders may change with their:
18. What happens to group integrity if its sense of continuity is disturbed?
19. Employees may believe that nothing will happen to them if they break rules, regulations, policies, and/or procedures if a company officer:
20. A company officer can ensure that personnel evaluations are objective by:
21. During a corrective action, employees are entitled to a copy of the:
22. Expert power is based and developed upon:
23. Which behavior management method is designed to help an individual adjust to certain situations to either reinforce correct behavior or to eliminate improper behavior?
24. The company officer's ability to deal effectively with the informal group is determined by understanding:
25. A company officer's personal concept of what it means to be an officer is determined by:
26. Which type of discipline results when reasonable rules of conduct are established and are fairly and consistently applied?
27. When necessary, a company officer can offer regular critiques on how crew members can alter or improve their performance through:
28. Which type of progressive discipline is an attempt to correct inappropriate behavior as soon as it is discovered to ensure that it does not become a pattern or progress to a more serious offense?
29. Which legal and ethical issue may apply to a company officer attempting to manage employee behavior through counseling?