Fire Officer 2

Chapter 12

Knowledge Check

1. Which item should be included within formal intergovernmental agreements?
2. What agency would a company officer work alongside at a unified command incident that required closing and repairing roadways?
3. Encouraging personnel to suggest which organizational changes to make and how to implement them is one way a company officer can:
4. How can company officers support their organization in the local lawmaking process?
5. The change process should be viewed as:
6. Law enforcement, zoning boards, and fire and emergency services organizations are local government departments that:
7. It is appropriate to begin implementing organizational change when the need for change has been recognized, resistance has been overcome, and a(an):
8. The large areas of land belonging to the Native Nations of North America are maintained by:
9. In order to ensure an effective interagency response, NIMS-based ICS for unified command (UC) should be used as a model for response management in the:
10. What skill must company officers have in order to combat change-induced stress and communicate effectively throughout the change process?
11. When writing social media/web releases, a guideline is to:
12. One way to increase the likelihood of success for a change process is to divide the process into attainable:
13. 5. Which type of organizational change affects the skills, performances, attitudes, behaviors, or cultures of the workforce to meet the force of change?
14. While not a requirement, having written documentation verifying an interagency aid agreement may aid in:
15. Level II Company Officers must be able to communicate the need for:
16. What is an external force that may drive internal changes within the fire and emergency services?
17. Personnel who, as part of the change process, must learn how to operate new, more fuel-efficient apparatus may experience:
18. What is one of the primary ways that local government affects fire and emergency services organizations?
19. What step of process implementation includes training and development, team building, and feedback?
20. What should company officers be aware of regarding North American Native Nations fire agencies located near their own jurisdiction?
21. When employees are more concerned about their own situations than with the organization, they are resistant to change because of:
22. A company officer can utilize personnel to directly affect the change process by:
23. Why is feedback critical to the change process?
24. What element needs to be included in all change processes because it defines what the change is, why it is important, and how the change will affect the organization and community?
25. Which common element is contained in most problem-solving models?
26. When personnel are unwilling to accept a change, they are in the change process stage of:
27. Which active state or provincial agency may influence U.S. and Canadian fire and emergency services organizations?
28. Which Level II Company Officer role requires the knowledge of available resources, protocols for acquiring those resources, and existing mutual aid agreements?
29. Company officers acting as change agents during organizational change must be able to:
30. Using humor in a departmental social media post is potentially dangerous and may offend someone because: