Fire Officer 2

Chapter 12

Knowledge Check

1. Why is feedback critical to the change process?

The change process is random.

The change process is continuous.

Feedback is used to create tactical worksheets.

Feedback is used to create command positions.

2. 5. Which type of organizational change affects the skills, performances, attitudes, behaviors, or cultures of the workforce to meet the force of change?

People

Strategic

Structure

Technology

3. How can company officers support their organization in the local lawmaking process?

Run for public office

Attend public forums to demand funding

Take an active role in advising the governing body

Highlight the failures of local government through the department's social media account

4. What step of process implementation includes training and development, team building, and feedback?

Control the change

Plan the change interventions

Recognize the need for change

Identify resistance and address it

5. Which common element is contained in most problem-solving models?

A reward and recognition phase

A funding and notification phase

An outlining or justification stage

An information gathering or input stage

6. Company officers acting as change agents during organizational change must be able to:

collect as much data about community demographics as possible.

proofread any change documentation by themselves at least one time.

serve as a subject matter expert in the area that the change will occur.

declare the permanent completion of the change process at some point in time.

7. Using humor in a departmental social media post is potentially dangerous and may offend someone because:

humor is usually used as a persuasive communication tactic and may confuse people.

the feelings and the thoughts of the audience are not being acknowledged or respected.

body language and other visible and auditory clues are not present in the communications.

some cultures believe it is disrespectful to use humor in any kind of written communications.

8. It is appropriate to begin implementing organizational change when the need for change has been recognized, resistance has been overcome, and a(an):

informal follow-up program has ended.

innovative solution has been agreed upon.

community change agent has been identified.

permanent end to the change has been established.

9. Law enforcement, zoning boards, and fire and emergency services organizations are local government departments that:

are governed by a board of directors.

are structured to provide a specific service.

receive funding from mostly private sources.

operate totally independent of one another.

10. Encouraging personnel to suggest which organizational changes to make and how to implement them is one way a company officer can:

lighten their heavy workload.

overcome resistance to change.

create interpersonal relationships.

improve on their emotional intelligence.

11. When personnel are unwilling to accept a change, they are in the change process stage of:

denial.

resistance.

exploration.

commitment.

12. While not a requirement, having written documentation verifying an interagency aid agreement may aid in:

disseminating policies and procedures.

establishing command and control detail.

maintaining interagency training records.

interacting with the federal branches of government.

13. A company officer can utilize personnel to directly affect the change process by:

drafting automatic change agreements.

assigning subordinates to compose media and press releases.

identifying those who resist the change for later disciplinary measures.

tasking informal leaders within the organization to help influence others' opinions on the change.

14. When writing social media/web releases, a guideline is to:

begin each sentence with a number.

end each sentence with a preposition.

use formal spelling, grammar, and punctuation.

use humor and personal opinion as much as possible.

15. What should company officers be aware of regarding North American Native Nations fire agencies located near their own jurisdiction?

The capabilities of the tribal fire agency

The agency's level of emotional intelligence

Whether the tribe is responsible for its own funding

Whether the tribal chief is federally or locally appointed

16. Level II Company Officers must be able to communicate the need for:

low-level classification action.

low-level classification change.

high-level organizational strategies.

high-level organizational justification.

17. Which item should be included within formal intergovernmental agreements?

Personnel evaluation procedures

Planning of change interventions

Hazard data collection techniques

Agency authority and responsibility

18. The change process should be viewed as:

linear.

cyclical.

an annual process.

a one-time process.

19. What is one of the primary ways that local government affects fire and emergency services organizations?

Allocating funds

Justifying budgets

Adapting lesson plans

Maintaining equipment

20. What is an external force that may drive internal changes within the fire and emergency services?

Delegation of responsibility

Organizational restructuring

Community service demands

Periodic performance reviews

21. The large areas of land belonging to the Native Nations of North America are maintained by:

provinces.

municipalities.

tribal governments.

commonwealth districts.

22. Which active state or provincial agency may influence U.S. and Canadian fire and emergency services organizations?

Tax bureau

National Assembly

Forestry department

Provincial judicial court

23. What element needs to be included in all change processes because it defines what the change is, why it is important, and how the change will affect the organization and community?

Vision statement

Lesson objectives

Mission statement

Follow-up program

24. One way to increase the likelihood of success for a change process is to divide the process into attainable:

training sessions.

segments and goals.

points and subpoints.

polices and procedures.

25. What agency would a company officer work alongside at a unified command incident that required closing and repairing roadways?

Public works

Law enforcement

Street department

Emergency medical services

26. When employees are more concerned about their own situations than with the organization, they are resistant to change because of:

fear ofloss.

self-interest.

lack of trust.

learning anxiety.

27. What skill must company officers have in order to combat change-induced stress and communicate effectively throughout the change process?

Line-of-sight

Interoperability

Liability protection

Interpersonal skills

28. Which Level II Company Officer role requires the knowledge of available resources, protocols for acquiring those resources, and existing mutual aid agreements?

Community risk reduction organizer

Implementer of organizational change

Emergency response media representative

Point of contact for interagency coordination

29. In order to ensure an effective interagency response, NIMS-based ICS for unified command (UC) should be used as a model for response management in the:

area contingency plans.

executive summary outlines.

reciprocal payment schemes.

community preincident surveys.

30. Personnel who, as part of the change process, must learn how to operate new, more fuel-efficient apparatus may experience:

uncertainty.

learning anxiety.

a lack of shared vision.

a loss of control or power.

Fire Officer 2

Chapter 12

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