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Fire Officer 2
Chapter 12
Knowledge Check
1.
The large areas of land belonging to the Native Nations of North America are maintained by:
provinces.
municipalities.
tribal governments.
commonwealth districts.
2.
What element needs to be included in all change processes because it defines what the change is, why it is important, and how the change will affect the organization and community?
Vision statement
Lesson objectives
Mission statement
Follow-up program
3.
Which common element is contained in most problem-solving models?
A reward and recognition phase
A funding and notification phase
An outlining or justification stage
An information gathering or input stage
4.
When personnel are unwilling to accept a change, they are in the change process stage of:
denial.
resistance.
exploration.
commitment.
5.
What is an external force that may drive internal changes within the fire and emergency services?
Delegation of responsibility
Organizational restructuring
Community service demands
Periodic performance reviews
6.
Level II Company Officers must be able to communicate the need for:
low-level classification action.
low-level classification change.
high-level organizational strategies.
high-level organizational justification.
7.
Using humor in a departmental social media post is potentially dangerous and may offend someone because:
humor is usually used as a persuasive communication tactic and may confuse people.
the feelings and the thoughts of the audience are not being acknowledged or respected.
body language and other visible and auditory clues are not present in the communications.
some cultures believe it is disrespectful to use humor in any kind of written communications.
8.
Which item should be included within formal intergovernmental agreements?
Personnel evaluation procedures
Planning of change interventions
Hazard data collection techniques
Agency authority and responsibility
9.
One way to increase the likelihood of success for a change process is to divide the process into attainable:
training sessions.
segments and goals.
points and subpoints.
polices and procedures.
10.
What skill must company officers have in order to combat change-induced stress and communicate effectively throughout the change process?
Line-of-sight
Interoperability
Liability protection
Interpersonal skills
11.
Company officers acting as change agents during organizational change must be able to:
collect as much data about community demographics as possible.
proofread any change documentation by themselves at least one time.
serve as a subject matter expert in the area that the change will occur.
declare the permanent completion of the change process at some point in time.
12.
In order to ensure an effective interagency response, NIMS-based ICS for unified command (UC) should be used as a model for response management in the:
area contingency plans.
executive summary outlines.
reciprocal payment schemes.
community preincident surveys.
13.
5. Which type of organizational change affects the skills, performances, attitudes, behaviors, or cultures of the workforce to meet the force of change?
People
Strategic
Structure
Technology
14.
A company officer can utilize personnel to directly affect the change process by:
drafting automatic change agreements.
assigning subordinates to compose media and press releases.
identifying those who resist the change for later disciplinary measures.
tasking informal leaders within the organization to help influence others' opinions on the change.
15.
When employees are more concerned about their own situations than with the organization, they are resistant to change because of:
fear ofloss.
self-interest.
lack of trust.
learning anxiety.
16.
The change process should be viewed as:
linear.
cyclical.
an annual process.
a one-time process.
17.
When writing social media/web releases, a guideline is to:
begin each sentence with a number.
end each sentence with a preposition.
use formal spelling, grammar, and punctuation.
use humor and personal opinion as much as possible.
18.
Law enforcement, zoning boards, and fire and emergency services organizations are local government departments that:
are governed by a board of directors.
are structured to provide a specific service.
receive funding from mostly private sources.
operate totally independent of one another.
19.
It is appropriate to begin implementing organizational change when the need for change has been recognized, resistance has been overcome, and a(an):
informal follow-up program has ended.
innovative solution has been agreed upon.
community change agent has been identified.
permanent end to the change has been established.
20.
What should company officers be aware of regarding North American Native Nations fire agencies located near their own jurisdiction?
The capabilities of the tribal fire agency
The agency's level of emotional intelligence
Whether the tribe is responsible for its own funding
Whether the tribal chief is federally or locally appointed
21.
Encouraging personnel to suggest which organizational changes to make and how to implement them is one way a company officer can:
lighten their heavy workload.
overcome resistance to change.
create interpersonal relationships.
improve on their emotional intelligence.
22.
Which Level II Company Officer role requires the knowledge of available resources, protocols for acquiring those resources, and existing mutual aid agreements?
Community risk reduction organizer
Implementer of organizational change
Emergency response media representative
Point of contact for interagency coordination
23.
What step of process implementation includes training and development, team building, and feedback?
Control the change
Plan the change interventions
Recognize the need for change
Identify resistance and address it
24.
How can company officers support their organization in the local lawmaking process?
Run for public office
Attend public forums to demand funding
Take an active role in advising the governing body
Highlight the failures of local government through the department's social media account
25.
What agency would a company officer work alongside at a unified command incident that required closing and repairing roadways?
Public works
Law enforcement
Street department
Emergency medical services
26.
Personnel who, as part of the change process, must learn how to operate new, more fuel-efficient apparatus may experience:
uncertainty.
learning anxiety.
a lack of shared vision.
a loss of control or power.
27.
What is one of the primary ways that local government affects fire and emergency services organizations?
Allocating funds
Justifying budgets
Adapting lesson plans
Maintaining equipment
28.
Which active state or provincial agency may influence U.S. and Canadian fire and emergency services organizations?
Tax bureau
National Assembly
Forestry department
Provincial judicial court
29.
While not a requirement, having written documentation verifying an interagency aid agreement may aid in:
disseminating policies and procedures.
establishing command and control detail.
maintaining interagency training records.
interacting with the federal branches of government.
30.
Why is feedback critical to the change process?
The change process is random.
The change process is continuous.
Feedback is used to create tactical worksheets.
Feedback is used to create command positions.
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