Fire Officer 1

Final Practice Test

Knowledge Check

 

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1. Part of the customer service process, information on customers' needs, wants, and desires must be analyzed to determine:
2. Which citizen concern or complaint involves something over which the fire and emergency services organization has no jurisdiction?
3. A company officer can mitigate the risk of convective heat transfer for firefighters in full structural personal protective equipment by:
4. The six major steps in the budget process for a fire and emergency services organization are planning, preparing, _____, monitoring and evaluating, and revising.
5. According to the four-step method of instruction, presentation methods during company-level training should coincide with the needs of the students and the:
6. Community risk reduction is a broad term that incorporates all programs that:
7. A possible sign that sexual harassment is occurring to an employee is:
8. According to NFPA 1021, the responsibility for formal performance evaluations rests with the Level II Fire Officer, while:
9. To ensure that ventilation efforts allow firefighters to apply water to a fire safely, a company officer must ensure that all ventilation efforts are:
10. A risk management plan can maximize health and safety in a fire and emergency services organization by creating policies and procedures that: