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Fire Officer 1
Chapter 6
Knowledge Check
1.
Justifying a fire and emergency services organization's budget request requires the company officer to supply:
all operating costs related to exposures and medical records.
all personnel records and documentation to the budgeting board.
evidence that citizen interests or concerns did not influence the request.
documentation and supporting evidence that proves the request is valid.
2.
What are the responsibilities of firefighters during a residential fire and life safety survey?
Teach formal classes in CPR and residential fire codes
Make sure private dwellings are up to code and ticket residents who are in code violation
Assess the residence, indicate potential fire and life safety hazards, and suggest corrective actions
Analyze the safety equipment in the residence, document citizen complaints, and refer citizen to public organizations
3.
How do company officers use community demographics in the public service space?
To justify increases in expenditures in personnel, operating, and capital budgets
To analyze specific groups within the service area in order to enhance recruiting tactics
To provide enhanced functionality with equipment and capabilities for public safety needs
To determine which specific groups exist within the service area in order to properly serve their needs
4.
Correct interpretation and application of organizational policies may require consultation with the administration through the:
governing board.
chain of command.
functional supervisor.
decentralized authority.
5.
The six major steps in the budget process for a fire and emergency services organization are planning, preparing, __ , monitoring and evaluating, and revising.
reacting
documenting
implementing
understanding
6.
Which citizen concern or complaint involves something over which the fire and emergency services organization has no jurisdiction?
Weed abatement
Parking regulations
Burning regulations
Actions of fire and emergency service responders
7.
Properly given orders by company officers result in the need for less __ in the future as crew members learn what is expected of them.
conflict
aggression
recognition
supervision
8.
Part of the customer service process, information on customers' needs, wants, and desires must be analyzed to determine:
the demographics of internal and external customers.
the schedule of preventive and corrective maintenance.
possible limitations in the information-gathering process.
potential operational changes, fiscal requirements, and priorities.
9.
Fire and emergency services organization's budget planning for the next fiscal year uses potential revenue sources such as:
fringe benefits.
projected taxes.
projected utilities.
federal income taxes.
10.
The company officer documentation of complaints and their disposition may prove invaluable if:
an issue progresses to litigation.
an unflattering disposition needs to be edited.
complaints are used to improve public relations.
complaints are made during an emergency response.
11.
To refer a citizen with a concern or complaint to the appropriate authority, a company officer must know the full range of:
educational opportunities available to the citizen from the state and federal government.
educational and income demographics of the citizens in their extended area of responsibility.
services included in a fire and emergency services organization's capital and operating budget.
services that are available from the fire and emergency services organization and other governmental agencies.
12.
Which fire and emergency services budget type includes items that cost more than a specified amount of money and are expected to last more than one year?
Bond budget
Capital budget
Personnel budget
Cost recovery budget
13.
The primary focus of a fire and life safety presentation is to provide effective and appropriate information to the community on:
high-risk populations and locations.
risk-reduction issues and strategies.
emergency response preparation and duties.
scalar-structure organizations and departments.
14.
What is the purpose of a fire and emergency services public relations program?
To inform the public about unsafe behaviors and provide information on how to change those behaviors
To determine if changes are needed in the work environment, in policies, or in other work-related issues
To train higher ranking officers within the organization to handle internal and external customer complaints and concerns
To build a relationship with the community that is based on trust and commitment and is aligned with the organization's mission and vision
15.
Budget records may include budget status reports, past budgets, and:
unfulfilled mentoring budgets.
budget requests that were not funded.
informal interviews and surveys about the organization's budget.
incident response budgets that are not part of the public record.
16.
What community characteristic, if not understood and respected, can make it extremely difficult for fire and emergency service organizations to resolve issues within their service areas?
Diversity
Infrastructure
Natural resources
Exposure hazards
17.
Community risk reduction is a broad term that incorporates all programs that:
protect the organization from the risk of community litigation.
protect the public using protection, prevention, and education.
focus on providing the public a wider response area based on demographics.
focus on increasing community funding to fire and emergency service organizations.
18.
Which class of citizen complaints must be handled with extreme care because of sensitivity in terms of the organization's image, the concern for the rights of all involved, and possible litigation?
Public inquires
Burning regulations
Private home surveys
Employee acts of omissions
19.
Company officers may conduct informal interviews with subordinates to determine if:
changes are needed in the work environment.
changes are needed in the size of the response area.
disciplinary measures violate labor/management agreements.
disciplinary measures need to be extended to community members.
20.
One of the first skills company officers need when dealing with irate citizens is:
policy revision.
document writing.
effective listening.
emotional reactivity.
21.
What information should be contained in fire and emergency services organization's inventory and fixed-assist records?
Information on personnel exposure incidents for the last thirty years
Purchasing records, contracts, surplus sales, and other related information
Information on all materials, facilities, and apparatus in the possession of the organization
Historical documentation of all events in which organizational members have participated
22.
Organizational policies originate with top __ and are disseminated to lower levels for implementation.
customers
supervisors
subordinates
management
23.
A fire and emergency services organization conducts a policy analysis to:
determine if current policies are effective and enforceable.
keep up with regular maintenance and cleaning schedules.
prepare for the semi-annual and annual organizational audits.
establish if policies mirror those of a neighboring organization.
24.
The internal customer base for a fire and emergency service organization is made up of employees and members of the organization while the external customer base is composed of:
70 percent volunteer and 30 percent career firefighters.
apparatus, equipment, and supply manufacturers and suppliers.
centralized and decentralized fire and emergency services organizations.
members of the general population within the service area who are beneficiaries of the services provided.
25.
What branch of a fire and emergency service organization's community risk reduction program empowers residents to act safely, reduce the potential for fire, and prepare them for unpreventable hazards?
Fire and life safety programs
Fire and life reactivity programs
Program evaluation and review technique charts
Community fire and life safety funding programs
26.
Which governmental organization is a source for demographic data?
Insurance Services Office
U.S. Department of Labor
Congressional Fire Service Institute
National Incident Management System
27.
A budget may have to be revised during the budget cycle due to a(an):
increase in policy infractions.
increase in service requirements.
decrease in demographic expenses.
decrease in customer and citizen complaints.
28.
Records compiled during the __ maintenance of apparatus, facilities, or pieces of equipment can predict a trend or justify a replacement.
corrective
resolution
preventive
interpretation
29.
Which is an indication that a organizational policy or procedure needs to be revised?
A shift in community demographics
A rise in internal/external customer praise
Changes in crew member behavior or performance
Change in a problem that the policy or procedure was intended to solve
30.
Allowing internal customers to participate in the decision-making process at meetings empowers them, improving morale and:
productivity.
absenteeism.
personnel costs.
revenue sources.
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