Fire Officer 1

Chapter 6

Knowledge Check

1. Allowing internal customers to participate in the decision-making process at meetings empowers them, improving morale and:
2. The primary focus of a fire and life safety presentation is to provide effective and appropriate information to the community on:
3. Correct interpretation and application of organizational policies may require consultation with the administration through the:
4. A budget may have to be revised during the budget cycle due to a(an):
5. Properly given orders by company officers result in the need for less __ in the future as crew members learn what is expected of them.
6. What are the responsibilities of firefighters during a residential fire and life safety survey?
7. The internal customer base for a fire and emergency service organization is made up of employees and members of the organization while the external customer base is composed of:
8. What branch of a fire and emergency service organization's community risk reduction program empowers residents to act safely, reduce the potential for fire, and prepare them for unpreventable hazards?
9. Which citizen concern or complaint involves something over which the fire and emergency services organization has no jurisdiction?
10. What community characteristic, if not understood and respected, can make it extremely difficult for fire and emergency service organizations to resolve issues within their service areas?
11. A fire and emergency services organization conducts a policy analysis to:
12. Which fire and emergency services budget type includes items that cost more than a specified amount of money and are expected to last more than one year?
13. Organizational policies originate with top __ and are disseminated to lower levels for implementation.
14. Justifying a fire and emergency services organization's budget request requires the company officer to supply:
15. Which is an indication that a organizational policy or procedure needs to be revised?
16. To refer a citizen with a concern or complaint to the appropriate authority, a company officer must know the full range of:
17. Which governmental organization is a source for demographic data?
18. Community risk reduction is a broad term that incorporates all programs that:
19. Company officers may conduct informal interviews with subordinates to determine if:
20. One of the first skills company officers need when dealing with irate citizens is:
21. Which class of citizen complaints must be handled with extreme care because of sensitivity in terms of the organization's image, the concern for the rights of all involved, and possible litigation?
22. Part of the customer service process, information on customers' needs, wants, and desires must be analyzed to determine:
23. Fire and emergency services organization's budget planning for the next fiscal year uses potential revenue sources such as:
24. Budget records may include budget status reports, past budgets, and:
25. The company officer documentation of complaints and their disposition may prove invaluable if:
26. How do company officers use community demographics in the public service space?
27. What information should be contained in fire and emergency services organization's inventory and fixed-assist records?
28. The six major steps in the budget process for a fire and emergency services organization are planning, preparing, __ , monitoring and evaluating, and revising.
29. What is the purpose of a fire and emergency services public relations program?
30. Records compiled during the __ maintenance of apparatus, facilities, or pieces of equipment can predict a trend or justify a replacement.