Fire Officer 1

Chapter 5

Knowledge Check

1. Outlining before writing a document helps the company officer to establish the logical flow of the document by:
2. To effectively communicate the correct message in an interpersonal exchange, the sender's facial expression must match the:
3. Which type of speech describes a problem and supplies a solution intended to cause change?
4. Which type of written narrative report provides an overview of the current status of a project?
5. When proofreading a written document, such as an organizational memo, the writer should ensure:
6. Company officers can use focusing to improve their listening skills by:
7. Most company officers complete __ reports, such as injury or inspection reports, on a daily basis.
8. In which type of situation would gestures be effective for sending messages such as come here and stop?
9. Company officers should remember that memos may be considered:
10. The AHJ may require a more formal style of procedures, policies and:
11. Company officers can use the active listening element of __ to decode the message and assign meaning to it.
12. Canned speeches or pre-prepared presentations are often ineffective because they:
13. When writing a document, the number of paragraphs in a document depends on the:
14. An audience-focused document is written to the:
15. Instructional speeches teach an audience how to do something and normally include a:
16. When giving a public information speech, company officers should:
17. Which specific document type is generally used to correspond with persons and agencies outside of the fire and emergency services organization?
18. The interpersonal communication element of interference is anything that may prevent the receiver from completely understanding a sender's:
19. Words or phrases used at the beginning and end of a paragraph are referred to as:
20. What can be a major cause of interference in interpersonal communication?
21. Interpersonal communication messages are encoded by senders based on their:
22. Crew instructions for frequently assigned tasks should be __ , precise, and easily understood with the desired outcome conveyed.
23. Citations found during report research can direct the audience to the original sources using:
24. When sending electronic communications within the organization, company officers must remember to stay within the:
25. The three types of speeches and presentations most commonly used by company officers are persuasive, informative, and:
26. Active listening is a communication technique that requires that the listener fully concentrate, understand, respond, and then:
27. To be effective communicators, company officers must select and use words that:
28. What type of written document constitutes a significant amount of a company officer's writing?
29. A company officer wanting to improve their verbal communication skills can take responsibility for their own personal thoughts and feelings by:
30. In order to gain accuracy and clarity while speaking, company officers should avoid: