Fire Officer 1

Chapter 5

Knowledge Check

1. Company officers should remember that memos may be considered:
2. When giving a public information speech, company officers should:
3. The three types of speeches and presentations most commonly used by company officers are persuasive, informative, and:
4. Which specific document type is generally used to correspond with persons and agencies outside of the fire and emergency services organization?
5. Most company officers complete __ reports, such as injury or inspection reports, on a daily basis.
6. Which type of written narrative report provides an overview of the current status of a project?
7. Active listening is a communication technique that requires that the listener fully concentrate, understand, respond, and then:
8. When writing a document, the number of paragraphs in a document depends on the:
9. In which type of situation would gestures be effective for sending messages such as come here and stop?
10. To effectively communicate the correct message in an interpersonal exchange, the sender's facial expression must match the:
11. When sending electronic communications within the organization, company officers must remember to stay within the:
12. The AHJ may require a more formal style of procedures, policies and:
13. Crew instructions for frequently assigned tasks should be __ , precise, and easily understood with the desired outcome conveyed.
14. Company officers can use the active listening element of __ to decode the message and assign meaning to it.
15. In order to gain accuracy and clarity while speaking, company officers should avoid:
16. An audience-focused document is written to the:
17. Interpersonal communication messages are encoded by senders based on their:
18. What type of written document constitutes a significant amount of a company officer's writing?
19. Which type of speech describes a problem and supplies a solution intended to cause change?
20. Canned speeches or pre-prepared presentations are often ineffective because they:
21. Words or phrases used at the beginning and end of a paragraph are referred to as:
22. Company officers can use focusing to improve their listening skills by:
23. Instructional speeches teach an audience how to do something and normally include a:
24. A company officer wanting to improve their verbal communication skills can take responsibility for their own personal thoughts and feelings by:
25. Citations found during report research can direct the audience to the original sources using:
26. The interpersonal communication element of interference is anything that may prevent the receiver from completely understanding a sender's:
27. To be effective communicators, company officers must select and use words that:
28. When proofreading a written document, such as an organizational memo, the writer should ensure:
29. Outlining before writing a document helps the company officer to establish the logical flow of the document by:
30. What can be a major cause of interference in interpersonal communication?