Fire Officer 1

Chapter 4

Knowledge Check

1. A guiding principle a company officer can use when resolving crew conflict is to:
2. When is it best for a company officer to resolve conflict?
3. To effectively manage crew behavior, company officers must be familiar with the organization's human resource polices and:
4. As part of personnel retention efforts, company officers can use unit personnel counseling sessions to:
5. A possible sign that sexual harassment is occurring to an employee is:
6. The goals of assertive behavior during a conflict are:
7. Many organizations permit employees to exchange duty shifts or portions of shifts among personnel who:
8. How can a company officer help subordinates with all possibilities of advancement?
9. After explaining duty assignments to new members, a company officer should seek feedback from the member to:
10. An employee who uses threatening behaviors to dominate a conflict with another employee is exhibiting:
11. A sign or symptom associated with excessive stress that may result in further emotional and cognitive response is:
12. During a new member's probationary period, her or his performance will be documented and evaluated against:
13. In which situation may an employee's request for leave be denied?
14. The first step a company officer can take to solve problems or make decisions is to:
15. The step company officers take to solve problems or make decisions that involve performing a selected activity is:
16. An unfavorable work environment occurs when employees in a workplace are subjected to:
17. Per the U.S. Equal Employment Opportunity Commission, a company officer who was aware that sexual harassment was occurring in her or his station and did nothing to prevent or stop it can:
18. Company officers are to assign specific emergency-incident tasks to new members who practice with other crew members who serve as:
19. Company officers may have the authority to approve and/or deny personnel requests for:
20. The first step a company officer should take when dealing with a crew member's absenteeism is to:
21. According to NFPA 1021, the responsibility for formal performance evaluations rests with the Level II Fire Officer, while:
22. Which leave policy allows employees 12 work weeks of job-protected leave in a 12-month period for qualifying medical and family reasons?
23. When establishing a professional work environment, a company officer should work to create an environment that fosters:
24. What services do Employee Assistance Programs (EAPs) usually provide for employees experiencing work-related stress?
25. When making a recommendation for the modification of an established organizational plan, company officers should document the: