Fire Officer 1

Chapter 3

Knowledge Check

1. Ethics training can show employees how to recognize and respond to the:
2. According to the four-stage group development model, the forming stage is when employees begin to:
3. Emotional intelligence skills can be developed in different ways depending on your preferred learning style, but the instruction must be:
4. Lying, the intent to deceive, is a common form of:
5. Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of:
6. A step a leader can take to develop a command presence would be to:
7. Company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to:
8. How can a company officer meet the needs of the emergency response priority level?
9. Recognition for a job well done should be given to an employee:
10. Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with:
11. The Emotional Leeming System uses five steps to help you to become:
12. A one-or two-page statement of the organization's values and the behavior expected of both its management and membership is a(an):
13. When motivating and supporting personnel through recognition or rewards, consistency must be applied to:
14. Which statement contains all three parts of assertive communication?
15. To become an effective leader, company officers should cultivate the leadership quality of_ by demonstrating self-confidence when making decisions.
16. Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained?
17. What identified leadership style is most effective in situations where performance needs to be standardized and consistent?
18. Company officers who want their units to work more efficiently and effectively should:
19. As a supervisor, a company officer can use a strong __ to defuse a problematic situation quickly and efficiently.
20. A mission statement is created and goals set in the __ management function.
21. Company officers can use __ leadership principles to ensure that unit members are personally invested with creating mission objectives.
22. When using brainstorming to solve a problem, encourage team members to be:
23. Personal ethics determine what an individual believes about:
24. To empower employees, supervisors must relinquish some __ and have confidence in the skills, judgment, and abilities of others.
25. What is the supervisor's role in the norming phase of the four-stage group development model?