Fire Officer 1

Chapter 3

Knowledge Check

1. Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained?
2. A mission statement is created and goals set in the __ management function.
3. How can a company officer meet the needs of the emergency response priority level?
4. What is the supervisor's role in the norming phase of the four-stage group development model?
5. Emotional intelligence skills can be developed in different ways depending on your preferred learning style, but the instruction must be:
6. The Emotional Leeming System uses five steps to help you to become:
7. Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with:
8. A step a leader can take to develop a command presence would be to:
9. A one-or two-page statement of the organization's values and the behavior expected of both its management and membership is a(an):
10. When motivating and supporting personnel through recognition or rewards, consistency must be applied to:
11. Company officers who want their units to work more efficiently and effectively should:
12. Company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to:
13. Recognition for a job well done should be given to an employee:
14. To become an effective leader, company officers should cultivate the leadership quality of_ by demonstrating self-confidence when making decisions.
15. Company officers can use __ leadership principles to ensure that unit members are personally invested with creating mission objectives.
16. Personal ethics determine what an individual believes about:
17. What identified leadership style is most effective in situations where performance needs to be standardized and consistent?
18. Which statement contains all three parts of assertive communication?
19. When using brainstorming to solve a problem, encourage team members to be:
20. Lying, the intent to deceive, is a common form of:
21. Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of:
22. Ethics training can show employees how to recognize and respond to the:
23. To empower employees, supervisors must relinquish some __ and have confidence in the skills, judgment, and abilities of others.
24. As a supervisor, a company officer can use a strong __ to defuse a problematic situation quickly and efficiently.
25. According to the four-stage group development model, the forming stage is when employees begin to: