Fire Officer 1

Chapter 3

Knowledge Check

1. Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained?

Planning

Directing

Organizing

Controlling

2. A mission statement is created and goals set in the __ management function.

planning

directing

orgamzmg

controlling

3. How can a company officer meet the needs of the emergency response priority level?

By thoroughly and effectively completing reports and records

By ensuring team readiness through conducting team training

By being technically and tactically proficient in skip level notifications

By ensuring unit members are underprepared to enter into emergency situations

4. What is the supervisor's role in the norming phase of the four-stage group development model?

At this stage, the group is a true team with all members sharing leadership.

The supervisor actively listens to members and provides explanations for decisions.

The supervisor works to maintain team spirit as the group accomplishes its objectives.

The company officer must be aware of team norms and values to make sure they don't violate the sense of decency.

5. Emotional intelligence skills can be developed in different ways depending on your preferred learning style, but the instruction must be:

attainable, decisive, and organized.

active, intentional, and self-directed.

functional, decentralized, and scalar.

time sensitive, realistic, and action-oriented.

6. The Emotional Leeming System uses five steps to help you to become:

less able to identify personal rationalizations and unethical behaviors.

less reactive and to better identify and express your strong emotions.

more able to empower subordinates using reactive or intentional behaviors.

more adaptive to developing command presence and effective mission objectives.

7. Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with:

personal rationalizations.

diversity in the workplace.

resource allocation agreements.

challenging relationship changes.

8. A step a leader can take to develop a command presence would be to:

take bribes and misuse department equipment.

discriminate against personnel based upon age or gender.

develop the strategy and tactics required to resolve the situation.

complete at least two self-assessments over their self-knowledge.

9. A one-or two-page statement of the organization's values and the behavior expected of both its management and membership is a(an):

unity document.

written code of ethics.

accountability worksheet.

ethical model designation.

10. When motivating and supporting personnel through recognition or rewards, consistency must be applied to:

how often rewards for perfect attendance are given out.

any pay raise, bonus, or monetary value granted or given.

reward types and the performance that results in rewards.

written recognition regardless of the performances that earned the reward.

11. Company officers who want their units to work more efficiently and effectively should:

hastily communicate goals and objectives and provide minimal supervision.

publicly question or criticize policies or orders that they believe to be unfair.

consistently adhere to and support a set of moral, ethical, and social values.

clearly communicate goals and objectives and provide periodic progress reports and feedback.

12. Company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to:

maintain better friendships with personnel.

frame their expectations for personnel clearly.

engage in skip level notification with personnel.

anticipate problems with personnel before they occur.

13. Recognition for a job well done should be given to an employee:

at the next staff meeting.

at the annual department award ceremony.

as soon as possible following an accomplishment.

during the employee's job performance evaluation.

14. To become an effective leader, company officers should cultivate the leadership quality of_ by demonstrating self-confidence when making decisions.

self-assurance

vision

intelligence

decisiveness

15. Company officers can use __ leadership principles to ensure that unit members are personally invested with creating mission objectives.

adjourning

democratic

laissez-faire

authoritarian

16. Personal ethics determine what an individual believes about:

leadership styles and traits.

morality and right and wrong.

emotional and cognitive reactivity.

morality and rules and regulations.

17. What identified leadership style is most effective in situations where performance needs to be standardized and consistent?

Functional

Transactional

Decentralized

Transformational

18. Which statement contains all three parts of assertive communication?

You're always making mistakes.

I think the problem is you and your bad attitude.

I feel frustrated when the equipment is not returned to its proper place on the truck.

"I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean PPE to remove possible contaminants."

19. When using brainstorming to solve a problem, encourage team members to be:

open and honest in their comments to foster trust and respect within the group.

responsible for defining what is unethical or discriminatory behaviors within the department.

open and honest, but allowed to publicly criticize personnel who volunteer unusable suggestions.

vocal when they question or object to an assignment because they do not agree with the end goals.

20. Lying, the intent to deceive, is a common form of:

ethical behavior.

unethical behavior.

emotional intelligence.

employee empowerment.

21. Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of:

integrity.

dependability.

proactiveness.

industriousness.

22. Ethics training can show employees how to recognize and respond to the:

unethical actions on the part of others.

symptoms of substance abuse in others.

interpersonal skills that influence others.

organizational structure of their department.

23. To empower employees, supervisors must relinquish some __ and have confidence in the skills, judgment, and abilities of others.

skills

authority

inspiration

motivation

24. As a supervisor, a company officer can use a strong __ to defuse a problematic situation quickly and efficiently.

personal ethic

commitment ethic

professional image

command presence

25. According to the four-stage group development model, the forming stage is when employees begin to:

compete for informal leadership.

establish their own set of norms.

see themselves as part of the group.

question their assigned duties and roles.

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