Practice Exam

1. The first level of progressive discipline may be utilized for an employee who:

2. What search method makes it possible to use fire indicators to determine the path of fire spread and the area of fire origin?

3. On the top of each page of an organization’s policies and procedures manual is a date which indicates the:

4. When employees are more concerned about their own situations than with the organization, they are resistant change because of:

5. A well-organized personnel evaluation program can improve the efficiency and/or effectiveness of employees and the organization because it can:

6. Company officers can be prepared to assist their subordinates in preparing for promotional opportunities by:

7. Employees may believe that nothing will happen to them if they break rules, regulations, policies, and/or procedures if a company officer:

8. A company officer can ensure that personnel evaluations are objective by:

9. When determining purchasing needs, company officers must review the legal mandates that the authority having jurisdiction (AHJ) creates for the purchasing of:

10. Community risk reduction programs empower station-level fire and emergency services staff and the community at large in a way that both parties are encouraged to partner together to:

11. What can a company officer do to ensure the credibility of a departmental press release?

12. A company officer can utilize personnel to directly affect the change process by:

13. A company officer will exert authority less often and can lead with a democratic approach that allows the unit to carry out orders with minimal supervision when unit members:

14. What is an external force that may drive internal changes within the fire and emergency services?

15. Which fire pattern results in almost all vertical and horizontal compartment surfaces showing signs of damage?

16. What should the conclusion of an executive summary contain?

17. Which type of organizational change affects the skills, performances, attitudes, behaviors, or cultures of the workforce to meet the force of change?

18. Using humor in a departmental social media post is potentially dangerous and may offend someone because:

19. If tire tracks or footprints are noticed at a scene, the company officer should:

20. During a job-performance evaluation, what action can the company officer take to generate change in an employee?

21. What should a company officer do if it appears a subordinate has a psychological/emotional issue?

22. In order to further professional development within the organization, a company officer needs to address potential personnel:

23. What element needs to be included in all change processes because it defines what the change is, why it is important, and how the change will affect the organization and community?

24. A company officer’s personal concept of what it means to be an officer is determined by:

25. Increased line item justifications or other outside funding sources may be required for:

26. When personnel are unwilling to accept a change, they are in the change process stage of:

27. What should company officers be aware of regarding North American Native Nations fire agencies located near their own jurisdiction?

28. Which is a basic step used to determine a fire’s area of origin?

29. The large areas of land belonging to the Native Nations of North America are maintained by:

30. What skill must company officers have in order to combat change-induced stress and communicate effectively throughout the change process?

31. Which legal and ethical issue may apply to a company officer attempting to manage employee behavior through counseling?

32. Incident photographs provide a timeline of the fire’s progress, the fire’s location, and the:

33. If a witness is suspected of a fire-related crime, a company officer should consider having an authorized person deliver _____ before initiating the interview.

34. By law, personnel evaluations must include definite identifiable criteria based on the quality or quantity of work or on specific performances that are supported by a:

35. Employee grievance procedures need to be effective, consistent, and provide a(an):

36. A company officer investigating a fire scene must be aware that the _____ may have been altered or destroyed by the fire.

37. It is appropriate to begin implementing organizational change when the need for change has been recognized, resistance has been overcome, and a(an):

38. What factor may have the greatest influence on the productivity and success of the formal group?

39. A fire pattern on a noncombustible surface such as a brick wall may look like:

40. When being interviewed by a news reporter, company officers should:

41. All incident-related evidence including, documents of evidentiary value, and any other items that support the findings of the investigation are also subject to:

42. Company officers acting as change agents during organizational change must be able to:

43. Once an item is considered evidence, it is to be secured and its handling and transfer of custody documented until:

44. Which type of power is determined by other senior managers, boards, and factors that are outside the Company Officer II’s control?

45. Budget justifications based on the organization’s financial history cite the actual cost of:

46. Finding the origin of the fire involves knowledge of:

47. Even though they must be familiar with all the stages of progressive discipline, most company officers will only be responsible for carrying out:

48. Repairs to existing facilities is a line item found on a fire and emergency services organization's:

49. Why is feedback critical to the change process?

50. Fire patterns provide information on how the fire: