Fire Officer 1

Chapter 6

Knowledge Check

1. Which class of citizen complaints must be handled with extreme care because of sensitivity in terms of the organization's image, the concern for the rights of all involved, and possible litigation?
2. Which governmental organization is a source for demographic data?
3. Fire and emergency services organization's budget planning for the next fiscal year uses potential revenue sources such as:
4. What are the responsibilities of firefighters during a residential fire and life safety survey?
5. Community risk reduction is a broad term that incorporates all programs that:
6. Organizational policies originate with top __ and are disseminated to lower levels for implementation.
7. Justifying a fire and emergency services organization's budget request requires the company officer to supply:
8. Budget records may include budget status reports, past budgets, and:
9. Records compiled during the __ maintenance of apparatus, facilities, or pieces of equipment can predict a trend or justify a replacement.
10. One of the first skills company officers need when dealing with irate citizens is:
11. Properly given orders by company officers result in the need for less __ in the future as crew members learn what is expected of them.
12. What community characteristic, if not understood and respected, can make it extremely difficult for fire and emergency service organizations to resolve issues within their service areas?
13. Company officers may conduct informal interviews with subordinates to determine if:
14. What is the purpose of a fire and emergency services public relations program?
15. The primary focus of a fire and life safety presentation is to provide effective and appropriate information to the community on:
16. Which fire and emergency services budget type includes items that cost more than a specified amount of money and are expected to last more than one year?
17. Which is an indication that a organizational policy or procedure needs to be revised?
18. The company officer documentation of complaints and their disposition may prove invaluable if:
19. Allowing internal customers to participate in the decision-making process at meetings empowers them, improving morale and:
20. Part of the customer service process, information on customers' needs, wants, and desires must be analyzed to determine:
21. Which citizen concern or complaint involves something over which the fire and emergency services organization has no jurisdiction?
22. Correct interpretation and application of organizational policies may require consultation with the administration through the:
23. To refer a citizen with a concern or complaint to the appropriate authority, a company officer must know the full range of:
24. A budget may have to be revised during the budget cycle due to a(an):
25. What branch of a fire and emergency service organization's community risk reduction program empowers residents to act safely, reduce the potential for fire, and prepare them for unpreventable hazards?
26. The six major steps in the budget process for a fire and emergency services organization are planning, preparing, __ , monitoring and evaluating, and revising.
27. How do company officers use community demographics in the public service space?
28. The internal customer base for a fire and emergency service organization is made up of employees and members of the organization while the external customer base is composed of:
29. A fire and emergency services organization conducts a policy analysis to:
30. What information should be contained in fire and emergency services organization's inventory and fixed-assist records?